Privacy Policy

Your Personal Information

South Coast Beds is committed to securely storing all the information you provide on our website. In order to operate our business and deliver your product, it is necessary that we collect information such as your name, contact or delivery details, email address and phone number. This information will be required to be entered into our system via our website, and by you entering those details, you agree for us to store this information securely in accordance with our policy. This information may be used from time to time to offer additional promotions, however you may opt out of any further correspondence by request at the bottom of each promotion.

How we receive your information

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:

When you make an inquiry or order in relation to goods or services through our websites;
In administering and performing any contracts with service providers;
When you contact us via telephone, instant message, email or facsimile;
From correspondence (whether in writing or electronically);
Through any mobile applications provided by our organisation;
While conducting customer satisfaction and market research surveys;
When administering any of our services; and
As otherwise required to manage our business.

Visiting our website

Our website is managed on clicks and visits to our site. We measure which pages are viewed frequently, which products are viewed, and when these products are viewed, how long someone stays on our website and the location of the person viewing the website.

This information is stored and managed to provide a better user experience and tailor our product offering to best suit the needs of our customers and visitors to our site.

At no time do we store any personal information about you to manage our website.

Some of the information we may store include, but are not limited to, the following:

The type of Internet browser you are using and your computers IP Address;
The computer operating system you are using and the type of device you may be using;
The web page or search query that referred you to our websites; and
The pages you view while on our websites
The products that you added to your shopping cart but failed to execute your order.

Cookies and tracking tags

We may also collect non-personally identifiable data from you through the use of cookies, or pixel tracking tags. Some examples of how we use cookies are to:

Recognise you when you come back to our websites;
Customise our websites for an enhanced shopping experience for you;
Enable you to make purchases through our websites; and
Provide relevant information to you via third-party channels.

You are able to opt out of the majority of this data collection by accessing https://tools.google.com/dlpage/gaoptout/ from your browser. You may also be able to turn off tracking via your current browser.

How will we use your information?

Your personal information will only be used for the purpose for which it was intended. This information will be stored to assist with the delivery of your order and for administrative purposes. Your information will also be recorded for proof of purchase and warranty for the product you have purchased. Any exclusions to this will be unless you have consented to the information being used for a different purpose, for which we will use only for that purpose.

Your contact information will be stored in our database as part of our normal operating functions. From time to time, we will send out marketing information and offers via email, sms text messaging and other marketing methods. You may opt out of any marketing and promotions at any time by either contacting us directly on unsubsribeme@southcoastbeds.com.au or by simply clicking on the unsubscribe button at the bottom of any marketing and promotional offer.

Who has access to your information

The information you provide will only be disclosed to employees, contractors, suppliers, or other companies that assist us in the operations of our business. Not all information you provide will be available to all and will be issued only to perform the duties of such functions. For example, your payment information will be only administered by our administration office, and our delivery contractors will not have access to any of this information.

Contacting Us

If you would like to know more about how the information you are providing will be used or would like to know how you can access the information, seek correction of it, or make a complaint about how we are handling your personal information, please contact our General Manager on the below details.

General Manager
Office 4, Homemakers Centre
171 Princes Hwy, Ulladulla, NSW, 2539

email: customerservice@southcoastbeds.com.au

We will provide a response within 14 days of your request. In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.

Things you should know

Mattresses: Download the information sheet.

Bedroom Furniture: All measurements supplied on the website are based on the information provided to us by suppliers and are an estimate only. From our experience, whist the measurements are usually correct, the overall appearance of furniture in the room is larger than what many would expect. For this reason, South Coast Beds will not be responsible or able to accept returns because the furniture does not fit in the room, or for change of mind.